"e"xperience sharing

IBM sold primarily through its "brick and mortar" model before this huge giant named Dell transformed the way computers were sold. It wasn't just a strong focus on Supply Chain with the JIT (Just in time) inventory and decision to just assemble (that aspect has a different e-tale on its own) and not manufacture, but also a focus on having an on-line customer service where any customer would get the first response to their queries in within 2 hours and an appropriate link to the Dell website for any kind of support that's why Dell is called the pioneer in providing on-line support to their customers through the website. Shopping stores were dictating terms before a bunch of guys decided to start a marketplace that could increase the purchasing power of the customer manifold by launching a portal named e-bay. Not that there was a dearth of marketplace, they were in plenty and everybody had focused on either B2B or B2C but e-bay realized the true potential of having a C2...

" e-business " this word is become ubiquitous today and each and every company and the marketing gurus across the globe are advising companies to embrace e-business open heartedly. When I talk to people in the business world and specially if he is a marketing guy all that he would talk about is how e-marketing and e-advertising is changing our outlook towards promoting our company and examples like Google's ad-sense, double click and Microsoft's acquisition of aQuantive are given. If the same question of how business is embracing the "e" to a manufacturing guy he would immediately quote e.g.'s of the SAPs and Oracles of the world(which are still just ERP's and not completely run with the e-ngine) and of the Sterling Commerces and Aribas on how these best of breed packages are making the supplier relation so manageable and how web has helped them build lasting partnerships... And similarly if I talk to a Human Resource professional he would immediatel...